Insurance Provider Meets Health.gov Deadline
A healthcare insurance provider met a critical Health.gov deadline by delivering an online enrollment tool in 8 months and an indirect enrollment inquiry tool in just 6 weeks.
What They Were Facing
The organization faced a large number of requirements, constantly changing regulatory requirements, and struggling technical practices with poor documentation and limited test environments.
How We Helped
Implemented user-focused strategy with story mapping, dedicated UX team, and frequent usability testing. Improved communication through custom visibility tools and established shared testing responsibility with automated testing frameworks.
The Results
Critical Health.gov deadline met successfully
Online enrollment tool released in 8 months
Indirect enrollment inquiry tool delivered in 6 weeks
Better decision-making through frequent release tracking
Integration challenges overcome via automation
Measurable Impact
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