Beyond Fire-Fighting: Unlocking Strategic Value in Information Security
An Information Security team transformed from reactive fire-fighting mode to predictable strategic delivery through Kanban and capacity-based planning.
What They Were Facing
The team operated in constant fire-fighting mode, battling urgent incidents, compliance demands, and ad-hoc requests. No visibility into workload, unpredictable delivery timelines, team burnout, and inability to provide reliable forecasts to leadership.
How We Helped
Implemented a holistic Lean/Agile system with five pillars: visualizing work through Kanban, classifying work types (operational vs strategic), establishing regular cadences, implementing capacity-based planning, and focusing on capability building through cross-training.
The Results
Improved predictability with reliable forecasts
Enhanced team capability through cross-training
Sustainable balance between urgent and strategic work
Team evolved from reactive cost center to strategic partner
Rebuilt leadership trust
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